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NHS England guide for CCGs on how to handle complaints

NHS England have now released a guide for CCGs on how to handle complaints, based around the Parliamentary and Health Service Ombudsman’s charter. Although it’s written for CCGs, [...]

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Ombudsman’s New Service Charter

The PHSO has announced a new Service Charter – a set of promises that customers, organisations and other stakeholders can expect when they use the Ombudsman’s service. It will promise [...]

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PHSO Concerned

The Parliamentary and Health Service Ombudsman, Julie Mellor, has raised her concerns about poor co-ordination between health and social care, which, she feels has lead to vulnerable people [...]

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Need for new Ombudsman Service

The Public Administration Select Committee has recently recognised that there need to be some significant changes in the law to create a simpler, more straightforward Ombudsman service “Time for [...]