Ombudsman’s New Service Charter

 In News

The PHSO has announced a new Service Charter – a set of promises that customers, organisations and other stakeholders can expect when they use the Ombudsman’s service.

It will promise that cases are dealt with within a set frame, that they will use consistent investigation methods, be explicit with  customers about what  they can expect from their service, that they will update customers on the progress of their case and will describe how they arrived at their decision, giving the customer any relevant evidence.

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